Terms and conditions of use

Prices

Prices and availability of items are subject to change without notice, and your order needs to be manually confirmed by Early Music Direct before it is accepted. Our prices are inclusive of VAT. Because we haven't yet crossed the turnover threshold for VAT registration all orders include VAT and this cannot be deducted for non-EU orders - therefore, all our prices are universal.

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Early Music Direct cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Early Music Direct returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days, for exchange or a refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards, and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Early Music Direct will not be held responsible for items lost or damaged in transit.

Except in the case of faulty/damaged goods, all shipping back to Early Music Direct is paid for by the customer. We are unable to refund your postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Early Music Direct immediately, this will be given special priority and you can expect to receive the correct item as soon as is practicable (according to shipping transit times). For incorrect items received all delivery charges will be refunded back onto your original payment method.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home, or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 1 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days within the UK, but sometimes, due to setting up stringed instruments, please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. Early Music Direct uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

Early Music Direct and its affiliates provide their services to you subject to the following conditions. If you visit our online shop at Early Music Direct you accept these conditions. Please read them carefully, Early Music Direct controls and operates this site from its base within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Early Music Direct and are protected by international copyright laws.

License and Site Access

Early Music Direct grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Early Music Direct.

Product Descriptions

Early Music Direct and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Early Music Direct that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.

Data Collection and Cookies Usage

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This website may:

  • Offer Live Chat Support (if made available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)

To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

This website will not

  • Share any personal information with third parties.

Company Information